Privacy Policy

Last updated: 19 September 2026

This Privacy Policy explains how Jio Bazaar 24 ("we", "us", "our") collects, uses, discloses, and safeguards your information when you visit our website, use our mobile application, or order groceries from us (collectively, the "Platform"). By using the Platform, you consent to the practices described in this policy.

1Information We Collect

We may collect the following categories of information:

2How We Use Your Information

• To process and fulfill your grocery orders, including payment, delivery, and customer support;
• To create and manage your account;
• To determine your nearest delivery hub and estimate accurate delivery times;
• To personalize your shopping experience and show relevant products or offers;
• To send order updates, service notifications, and (where you've opted in) marketing communications;
• To detect, investigate, and prevent fraudulent or unauthorized activity;
• To comply with legal obligations and enforce our Terms & Conditions.

3Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your preferences and delivery address, understand how you use the Platform, and improve our services. You can control or disable cookies through your browser settings; however, some features of the Platform may not function properly without them.

4How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate the Platform (payment processors, delivery partners, hosting providers, customer support tools);
• Legal authorities when required to comply with applicable law, legal process, or to protect our rights and the safety of our users;
• Business transfers such as a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.

5Payment Information

All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways. We do not store your full card details on our servers.

6Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymized.

8Your Rights & Choices

• You may access, update, or correct your account information at any time by logging into your account;
• You may request deletion of your account and associated personal data, subject to legal record-keeping requirements;
• You may opt out of marketing emails/SMS at any time using the unsubscribe link or by contacting us;
• You may disable cookies through your browser settings.

9Children's Privacy

The Platform is not intended for children under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

10Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their privacy policies separately.

11Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

12Contact Us